As a dedicated e-bike specific retailer and one of the first in the country, at Fully Charged we pride ourselves in offering the best service and support in the industry.

It's not just the sales advice offered by our experienced, knowledgeable staff, but once we have guided you through the buying process and helped select the bike for you, we want to ensure that your experience remains as hassle-free as possible, whether you buy in-store or online.

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The Fully Charged Promise

- Unbeatable knowledge and advice on worlds leading eBike brands

- Free*, fast delivery

- Free 6-week health check on all bikes

- 2 year worry free riding with manufacture's warranty

- UK VAT Free shopping available to export customers

Buying From Fully Charged

For the complete Fully Charged experience we would recommend visiting our flagship store in Bermondsey Street, London (a short walk from London Bridge station). We have a large selection of electric bikes from leading manufacturers in stock and available for test ride and purchase – and a coffee shop in the building too!

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All bikes purchased online are assembled and checked by our skilled mechanics, before being re-boxed and dispatched to you so that you can be confident that your first experience will be a great one. The handlebars will require straightening and tightening and the pedals will need assembling. An instructional video call can be arranged if required.

Mainland UK Shipping

Free* shipping is offered on bikes purchased online over £2000 to addresses within mainland UK. Additional surcharges may apply to destinations including the Channel Islands, Isle of Wight, Northern Ireland, Scottish Highlands and Scottish Islands.

Please contact us before placing your order for a delivery quotation for such destinations.

International Shipping

For those outside the UK, we offer express international shipping. Please contact us before making your purchase for a shipping quotation.

Purchases made online will be offered a standard shipping rate, but due to the complexity of shipping routes and the shape and sizes of bikes shipped, these are subjext to change. Please not that we reserve the right to adjust shipping charges and we will contact you in the event of any change.

UK VAT/Tax-free shopping

For purchases made in store by overseas visitors to the UK and entitled European Union residents exporting goods from the EU, we can offer a completed VAT 407 application for tax-free shopping. Present the completed form along with the goods at the point of exit of the UK within three months of your purchase to claim the UK VAT refund.

For door-to-door export shipments to customers outside of the European Union, or to a business outside of the UK with a calid EU VAT number, we can remove the UK VAT on your invoice. Please contact us for your VAT-free quotation including shipping.

*Free shipping available to mainland UK addresses for selected bikes over £2000. Due to the size and weight of the Bultaco Electric Bikes and our eCargo bikes, we are unable to provide shipping on these items. We are sorry but we cannot offer free shipping on discounted bikes.

A free health check is offered on all bikes purchased in store. Please contact us in advance to book your service appointment. Bikes are returned at the customer's expense.

Shipping costs associated with repairs or returns are the responsibility of the customer. In the unusual event that your product is not functioning correctly , you must return it to us for inspection by our trained mechanics who will, with the manufacturer's guidance, make the decision to either repair, replace or refund in accordance with the Consumer Rights Act (2015).