Delivery & Aftercare
As a dedicated e-bike specific retailer and one of the first in the country, at Fully Charged we pride ourselves in offering the best service and support in the industry.
It's not just the unbiased, expert sales advice offered by our experienced and knowledgeable staff, but once we have guided you through the buying process and helped select the bike for you, we want to ensure that your experience remains as hassle-free as possible, whether you buy online or in-store.
The Fully Charged Promise
Our Customer Services
In Store 30 Minute Test-Rides - Free
We have London’s largest range of electric bikes to test ride 6 days a week. Book a consultation with a Fully Charged Expert to discuss your eBike needs. Our team will help you to refine your options, before test riding your favourites. We are confident we can help find the right eBike for you.
Overnight Test-Ride - £50
Our Overnight Test Ride service allows you to test your commute and put an eBike through its paces on the hills around your home. Collect from store or, for customers further afield, choose our hassle-free Home Test Ride* service – including UK delivery, collection and unlimited mileageArrange a Test Ride
Delivery & After-Care
Assembling Your Bike
All bikes purchased are assembled and checked by our skilled mechanics, before either being readied for collection or re-boxed and dispatched to you so that you can be confident that your first experience will be a great one.
The handlebars will require straightening and tightening and the pedals will need assembling. An instructional video call can be arranged if required.Go to Delivery & After Care
Our eBike Service centre is integral to our after-sales care. Located at our showroom in London Bridge, the largest eBike specific work shop in London is a short walk from the station.
We have the latest tools and tech to diagnose eBike specific problems with motors, batteries and displays as well as all of the usual problems associated with regular bikes, for all major brands. Our technicians are Bosch, Yamaha, Shimano and Gocycle certified and are on hand to offer expert tech support for all the bikes we stock.Go to Service Centre