How is my experience at Fully Charged impacted by the Coronavirus Pandemic?
This page is here to keep our customers and audiences up to date about any impact to Fully Charged business operations during the current Coronavirus pandemic. We will aim to keep this page up to date so please check back regularly for the latest updates:
As with other businesses worldwide, the health of our staff and our customers is our first priority. As such, we are proactively monitoring the ever-changing situation and reviewing the public health advice to decide how best to maintain operations whilst remaining socially responsible.
- We are currently appointment only in June and July.
- Some orders are currently delayed. Please get in touch for the exact specifics.
- The Service Centre is not currently able to accept eBike servicing. For the time being, we are only able to carry out essential warranty and health-checks. This is under constant review and we apologise for any inconvenience caused.
- It is currently difficult to get through to us on the phone. We are fixing this issue so we can communicate our situation better to you.
- Please allow up to 48 hours for us to respond to you via our live chat services for the time being. Over the coming fortnight this will go down to 24 hours.
We’d ask that you are patient and you keep checking this page for updates. If there are any issues with your order, we will contact you by phone or by email. Otherwise you can assume it is proceeding as normal. We have made a list of frequently asked questions below which you can read.
Current Operational Status
We are aiming to be as transparent as possible about our current operational status. The decision on the reinstallment of all of our technical support in our service centre will be posted here first, so please keep checking here for updates before contacting us.
Our customer services team is fully staffed handling enquiries. However, as we are continuing to experience higher volumes of enquiries both via appointment, our live chat, email and telephones than usual, it might take us a little longer to get back to you. However, be rest assured we will try and answer your question as quickly as we can!
If you do wish to contact us, please email us on firstname.lastname@example.org or refer to our live chat. If we don’t respond to your email immediately, please try to avoid phoning unless your enquiry is urgent, as this will help us to help all customers as quickly as possible.
What has happened to my current order?
We are currently processing website orders and dispatching orders that are in stock with some delays as discussed above.
If the items are order in stock: We are able to get them to you with minor delays. Delivery times vary based on your delivery location. International deliveries: please allow an additional 24 hours compared to normal on shipping to international destinations.
If the items are out of stock: There is a current queuing system with our manufacturers. We will do our best to keep all of our customers updated about their order via regular email updates.
Where am I in the pecking order?
Suppliers endeavour to give us accurate information about incoming stock deliveries. However, given the current situation, things can change at the drop of a hat. Please be patient and rest assured that we are doing our best to get your order to you quickly.
The whole team at Fully Charged wants to thank all of our customers and the local community for being understanding of the high surge in demand during these uncertain times. We’re very grateful and privileged to be able to serve the eBike community, and we want to continue to help you make the best decisions possible when purchasing your product.
The Fully Charged team