This page is here to keep our customers and audiences up to date about any impact to Fully Charged business operations during the current Coronavirus pandemic. We will aim to keep this page up to date so please check back regularly for the latest updates:
- We are open throughout the November lockdown but are operating by apppointment only. Please click 'Book Consultation' on our homepage to either arrange a visit or to have a virtual consultation with an eBike specialist.
- Some orders are currently delayed due to supply issues at our manufacturers. Please get in touch for the exact specifics.
- Due to the current pandemic, our service centre is under immense strain. If you are a current customer of ours and cannot book a slot for your bike to be serviced online via fullycharged.com/servicecentre then please email firstname.lastname@example.org.
- Please allow up to 36 hours for us to respond to you via our live chat services or email.
We’d ask that you are patient and you keep checking this page for updates. If there are any issues with your order, we will contact you by phone or by email. Otherwise you can assume it is proceeding as normal. We have made a list of frequently asked questions below which you can read.
Current Operational Status
Our customer services team is fully staffed handling enquiries. However, as we are continuing to experience higher volumes of enquiries both via appointment, our live chat, email and telephones than usual, it might take us a little longer to get back to you. However, be rest assured we will try and answer your question as quickly as we can!
If you do wish to contact us, please email us on email@example.com or refer to our live chat. If we don’t respond to your email immediately, please try to avoid phoning unless your enquiry is urgent, as this will help us to help all customers as quickly as possible.
What has happened to my current order?
We are currently processing website orders and dispatching orders that are in stock with some delays as discussed above.
If the items are order in stock: We are able to get them to you with minor delays. Delivery times vary based on your delivery location. International deliveries: please allow an additional 24 hours compared to normal on shipping to international destinations.
If the items are out of stock: There is a current queuing system with our manufacturers. We will do our best to keep all of our customers updated about their order via regular email updates.
Where am I in the pecking order?
Suppliers endeavour to give us accurate information about incoming stock deliveries. However, given the current situation, things can change at the drop of a hat. Please be patient and rest assured that we are doing our best to get your order to you quickly.
The whole team at Fully Charged wants to thank all of our customers and the local community for being understanding of the high surge in demand during these uncertain times. We’re very grateful and privileged to be able to serve the eBike community, and we want to continue to help you make the best decisions possible when purchasing your product.
The Fully Charged team