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Fully Charged eBike

Expert Service & Support at our London eBike Centre

Service Centre


At Fully Charged we have certified and experienced eBike technicians on hand to offer you specialist support anywhere in the world! Our open workshop, located at our HQ in London Bridge is equipped with the latest eBike service tools for all the bikes we stock. We also carry stock of core components, so you can be confident your bike will be turned around as quickly as possible.

*Important*- We only service, diagnose & repair eBikes that we supply. In the past, our workshop has been inundated with cheap eBike models, or other dealer issues with problems and therefore we no longer accept any eBike that has not been supplied by us.

What can Fully Charged offer you?

Bronze Service
£45

A PDI level service for your eBike, which includes safety check, minor adjustments only and lubrication.

  • Software update and eBike diagnostic check
  • Frame & fork inspected for alignment & damage.
  • Headset & bottom bracket checked for adjustment.
  • Wheel hubs checked for adjustment.
  • Wheels rims checked for trueness and condition.
  • Tyres checked for condition & inflated to correct pressure.
  • Gears & brakes checked & adjusted correctly.
  • Transmission Parts checked for condition & lubricated.
Silver Service
£80

All components will be cleaned, adjusted, lubricated and polished with silicone free polish. If there are any major parts that need replacing we will contact you before going ahead. The Silver Service is the recommended annual service for your eBike.

  • Software update and eBike diagnostic check
  • Frame & fork inspected for alignment & damage.
  • Headset & bottom bracket checked for adjustment.
  • Wheel hubs checked for adjustment.
  • Wheels rims checked for trueness and condition.
  • Tyres checked for condition & inflated to correct pressure.
  • Gears & brakes checked & adjusted correctly.
  • Transmission Parts checked for condition & lubricated.
  • Transmission parts removed, cleaned, checked for wear, lubricated & re-fitted.
Gold Service
£180

Your eBike is stripped to its bare frame and components are removed, overhauled and refitted, complete with any adjustments that might be required. This is recommended if your bike is in need of real TLC!

  • Software update and eBike diagnostic check
  • Bike stripped to frame/forks which are then checked for alignment and damage.
  • Headset and Bottom bracket cleaned & inspected for wear and refitted.
  • Wheel hubs bearings cleaned & checked for wear.
  • Tyres checked for condition, tyres inflated to correct pressure.
  • Wheels checked for spoke tension and trueness and rim wear.
  • Gears & brakes cleaned, checked for condition, refitted & adjusted.
  • Brake pads checked for wear.
  • Transmission cleaned, checked for wear, lubricated and re fitted.
  • Bike re assembled, fixings tightened using correct torque settings.
  • Battery, motor and all connections checked and tested.

Full Workshop Menu

For a comprehensive overview of our Service Centre menu

Download the full PDF document here.

Contact Our Technicians

Get in touch with our in house eBike technicians! Please provide detailed information of your service request including pictures and videos. Please note that we only service eBikes that are supplied by Fully Charged.

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Certified Technicians

Our eBike Technicians are fully trained and authorized to carry out servicing on all the eBike brands we supply.

Authorised Service Centre

The Fully Charged Service Centre is equipped with the latest tools to diagnose, service and repair all electric bikes.

Courtesy eBikes

If your service or repair can't be turned around in our usual quick time period, we'll lend you another eBike! Courtesy bikes are limited and available on a first come first serve basis.

Our Service Centre is certified in all major brands including: