Collection & Delivery Information

Are you ready to hit the road on your brand new eBike? We've got you covered, whether you prefer to pick up your bike in person or have it delivered straight to your doorstep.

Our top priority is making sure your electric bike arrives in pristine condition, with all the details you need to hop on and ride with confidence.

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All eBikes purchased online are assembled and checked by our trained e-mechanics, before being re-boxed and dispatched to you so that you can be confident that your first experience will be a great one. The handlebars will require straightening and tightening and the pedals will need assembling. An instructional video call can be arranged if required.

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Store Collection (Free)

If you are within range of a Fully Charged store, we highly recommend picking up your eBike in person. We'll walk you through your brand new ride and make any final adjustments so it's tailor-made for your eBike.


Courier Delivery (Free for Mainland UK)

Sometimes life gets busy and you just can't make it to the store. No worries! We offer a super convenient courier delivery service via FedEx right to your doorstep - for free. This excludes the bigger front-loading cargo bikes.


Premium Home Delivery (£50+ depending on your postcode)

Want the ultimate eBike experience from your sofa? Opt for our premium handover service. Fitting in with your schedule, no assembly required and an introduction of your bike's features.

Service Centre Map

The Fully Charged Promise


Specialist eBike support

Reserved for Fully Charged riders, our workshops are kitted out with the latest tools to ensure lifetime support.


Convenient eBike delivery

Free courier delivery to Mainland UK (excluding eCargo Bikes, which is charged based on your postcode). Or select a premium home handover


eBike service plan

Free 6-week health check, 2 year manufacture's warranty on all new bikes and a service maintenance plan.


Competitive payment options

Whether you want to pay via financing, cycle to work, or outright. We have got your back.