FAQs

• How fast can I go?

  EU law states that for road use, electric bicycles must stop assisting at 15.5 MPH then you can push faster with your legs if you want. For off-road or private land use, you can derestrict your eBike allowing speeds of 28MPH (some even faster).

• How far can I go?

  Anywhere between 15 and 180 miles. There are many varients that determine range - battery capacity, terrain, speed, rider weight and many more. Crank drive bikes from Bosch, Yamaha and Shimano often have larger ranges, and some Bosch eBikes have the option for Dual Battery technology with a 1000Wh capacity to power you up to 180 miles off one charge.

• How long does it take to charge?

  Depending on the battery, charge times range between 2 hours and 5 hours. All of our bikes use lithium ion technology meaning you don’t have to let the battery run flat before charging them up.

• What is a batteries life span?

  Our lithium batteries will hold their charge for around 550 charge cycles before it will start to deteriorate. With heavy usage the battery should last 3-4 years or light usage 5 -7 years. A good replacement battery will cost between £300 - £699.

• What happens if I need tech support?

  We have a dedicated eBike service centre with experienced technicians that offer expert tech support on all brands we stock. If your bike requires warranty work, everything is carried out in the service centre & if your bike can’t be fixed within 48 hours, we’ll lend you another bike until yours is ready. Please note we don't offer breakdown cover, so wherever you are in the world it's your responsibility to get the bike back to Fully Charged should you need warranty work. Although some manufacturers including Bosch have a worldwide network that can carry out any warranty work wherever you are All new eBike’s sold by Fully Charged have a 2-year warranty on the electrics and 5 years at least on the frame, we also offer a free 6 week health check on all bikes sold.

• Do I need a license to ride an eBike?

  No, you do not. It qualifies as a standard bicycle as long as it emits 250Watts and the assistance is limited to 15.5mph. However you must be over 14 years old to ride on the road.

FAQs

• Can I try before buying?

  Absolutely, we encourage test rides as much as possible, they are the best way to understand how fantastic these machines are. You can visit our showroom on Bermondsey Street and choose from over 50 demo eBikes we have in store, and we can talk you through what bike best fits your needs.Overnight Test-Rides are also available for those wanting to test out their commute, or test out one particular hill.

• Why is your range mainly £2000 and above?

  A flick through your chosen internet search engine and you’ll probably find eBikes for in and around £700. Baring in mind a good battery costs £350, are you sure the bike is good for quality? Buying cheap may not always be the most cost effective in the long run. European built bikes with Bosch, Yamaha and Shimano motors often have much longer shelf lives. Also the humongous amounts of research and development these companies have put in to their systems is not only a jump up in price, but a jump in quality. Of course, there are a few acceptions from the hub motored eBikes.

• Do you ship internationally?

  For those outside the UK, we offer express international shipping. Please contact us before making your purchase for a shipping quotation. Purchases made online will be offered a standard shipping rate, but due to the complexity of shipping routes and the shape and sizes of bikes shipped, these are subject to change. Please note that we reserve the right to adjust shipping charges and we will contact you in the event of any change. If you are purchase internationally and the bike manufacturer does not have a warranty network in your country, you have to organize and fund the return of your bike to Fully Charged. Alternatively, we can send out parts to you and offer skype calls to experienced bike mechanics at our normal work shop rates.

• Can I shop UK VAT / Tax free?

  For purchases made in store by overseas visitors to the UK and entitled European Union residents exporting goods from the EU, we can offer a completed VAT 407 application for tax-free shopping. Present the completed form along with the goods at the point of exit of the UK within three months of your purchase to claim the UK VAT refund.For door-to-door export shipments to customers outside of the European Union, or to a business outside of the UK with a valid EU VAT number, we can remove the UK VAT on your invoice. Please contact us for your VAT-free quotation including shipping.*Free shipping available to mainland UK addresses for selected bikes over £2000. Due to the size and weight of the Bultaco Electric Bikes and our eCargo bikes, we are unable to provide shipping on these items. We are sorry but we cannot offer free shipping on discounted bikes.A free health check is offered on all bikes purchased in store. Please contact us in advance to book your service appointment. Bikes are returned at the customer's expense.Shipping costs associated with repairs or returns are the responsibility of the customer. In the unusual event that your product is not functioning correctly , you must return it to us for inspection by our trained mechanics who will, with the manufacturer's guidance, make the decision to either repair, replace or refund in accordance with the Consumer Rights Act (2015).

• I've seen a bike cheaper elsewhere, do you price match?

  At Fully Charged we promise to provide you with excellent service and value for money. If you want to take advantage of our 5* after-sales care, but you’ve seen a bike that we sell cheaper elsewhere, please send us through the information and we'll do our best to price match providing it’s a legitimate source.

• What does your aftercare consist of?

  At Fully Charged we are equipped with the latest eBike diagnostic tools to provide an unparalleled service to our customers. Located beneath our showroom in London Bridge is our open workshop, where our fully qualified and experienced eBike technicians are on hand to offer expert tech support on all the eBikes we stock. We offer personal set up, and a tailored servicing plan based on your needs. We are also one of the few retailers in the country who are certified Bosch eBike Experts.