eBike Support

Test-Rides

• Where can I book a test-ride?

  Test-rides can be booked at all Fully Charged locations: London Bridge, Silverstone, Brighton, Cornwall, Guildford and the New Forest. Bookings can be made from the homepage or via the Support & Stores section of our website.

• How long is a test-ride appointment?

  A typical appointment with an eBike Specialist lasts around 30-45 minutes, including 10–15 minutes of riding.

• Can I try more than 1 bike?

  Yes. Our Specialists help you narrow down the right model for your riding, so you may test more than one if helpful.

• Can I test the exact model I want to purchase?

  Subject to stock and availability. If a specific model isn’t available to ride, we’ll offer the closest equivalent so you can get a feel for geometry, motor system and sizing.

Aftercare Support for your eBike

• Where do I get my electric bike serviced?

  We recommend maintaining your eBike with Fully Charged, especially within the first year. Prevention is always more cost-effective than repair. If you don’t live near a Fully Charged location, we support remotely and can supply parts or guidance to a competent local shop.

• How do I book a service?

  For London Bridge, service and diagnostics appointments can be booked via our Service Centre page: https://fullycharged.setmore.com/. For other stores, please reach out directly.

• I don’t live local to you, what happens if there is a problem?

  If a remote fix isn’t possible, we’ll help identify the most efficient solution — whether that’s using our Service Centre, a courier collection, or support through a trusted local shop. Bosch owners can also locate approved diagnostic partners nationwide.

• Will you repair an eBikes not bought from you?

  At Fully Charged we pride ourselves on putting our riders first, and as such we always prioritise and maintain eBikes bought by Fully Charged customers. We do open up servicing slots for non-Fully Charged customers who have an eBike from one of the brands we stock, however this varies throughout the different times of the year depending on how busy we are. Please get in-touch if you're in need of a eBike service and we can see if we can fit you in.

General Questions

• How fast can I go?

  UK law states that for road use, electric bicycles must stop assisting at 15.5 MPH then you can push faster with your legs if you want. There are manufacturers who make HS (high-speed) eBikes which have to be type approved and registered with the DVLA. Riders will also need a CBT license, insurance and have to wear a helmet.

• How far can I go?

  Anywhere between 15 and 200 miles. There are many variants that determine range - battery capacity, terrain, speed, rider weight and many more. Crank drive bikes from Bosch often have larger ranges, and some Bosch eBikes have the option for Dual Battery technology with a 1250Wh capacity!

• How long does it take to charge?

  Depending on the battery, charge times range between 2 hours and 5 hours. All of our bikes use lithium ion technology meaning you don’t have to let the battery run flat before charging them up.

• What's the lifespan of the battery?

  Batteries range in overall lifespan. All of the bikes we sell have a 2 year warranty which include the battery. A Bosch eBike battery for example is guaranteed for 2 years, or 500 charge cycles. That being said, the lifespan is likely to be much longer. In fact Bosch themselves state that the battery should be good for around 10 years or 1500 full charge cycles.

• Do I need a license to ride an eBike?

  No, you do not. It qualifies as a standard bicycle as long as it emits 250 Watts and the assistance is limited to 15.5mph. However you must be over 14 years old to ride on the road.

• Can I try before buying?

  Absolutely, we encourage test rides as much as possible, they are the best way to understand how fantastic these machines are. You can visit our showrooms in London Bridge or Silverstone and choose from our large range of demo eBikes we have in store, and we can talk you through what bike best fits your needs. Overnight test-rides are also available for those wanting to test out their commute.

• Do you ship internationally?

  For those outside the UK, we offer express international shipping. Please contact us before making your purchase for a shipping quotation. Purchases made online will be offered a standard shipping rate, but due to the complexity of shipping routes and the shape and sizes of bikes shipped, these are subject to change. Please note that we reserve the right to adjust shipping charges and we will contact you in the event of any change.

• Can I shop UK VAT free?

  For purchases made in store by overseas visitors to the UK and entitled European Union residents exporting goods from the EU, we can offer a completed VAT 407 application for tax-free shopping. Present the completed form along with the goods at the point of exit of the UK within three months of your purchase to claim the UK VAT refund. For door-to-door export shipments to customers outside of the European Union, or to a business outside of the UK with a valid EU VAT number, we can remove the UK VAT on your invoice. Please contact us for your VAT-free quotation including shipping.*Free shipping available to mainland UK addresses for selected bikes over £2000. Due to the size and weight of the Bultaco Electric Bikes and our eCargo bikes, we are unable to provide shipping on these items. We are sorry but we cannot offer free shipping on discounted bikes. A free health check is offered on all bikes purchased in store. Please contact us in advance to book your service appointment. Bikes are returned at the customer's expense. Shipping costs associated with repairs or returns are the responsibility of the customer. In the unusual event that your product is not functioning correctly , you must return it to us for inspection by our trained mechanics who will, with the manufacturer's guidance, make the decision to either repair, replace or refund in accordance with the Consumer Rights Act (2015).

Shipping / Collection

• How long will it take for my eBike to arrive?

  We typically have anywhere from 150 - 250 eBikes in stock in London, with many more being scheduled for delivery throughout the year. If a bike is in stock online, delivery is estimated for up to 5 working days from the point of order. If the online status is ‘back in stock soon’, do get in touch and one of our team will give you the estimated date.

• What is involved with the assembly of my bike with each shipping option?

  Free shipping: You’ll need to remove the bike from its’ box, straighten the handlebars and tighten with an allen key. The pedals will also need to be screwed on to its corresponding sides and tightened with a spanner. Accessories will be fitted by Fully Charged so long as the bike still fits in the box, otherwise accessories will be sent separately. Dedicated courier: An Addison Lee or similar will deliver your bike fully assembled. Protective packaging is used to ensure no transit damage will occur, and the driver will have the phone number to ensure a smooth delivery. All accessories will be fitted to the bike. Premium delivery: A member of the team will drop the bike off in our electric van fully assembled and ready to ride. We’ll do a detailed handover of the bike including feature explanations and give you top tips for keeping your bike well maintained. Cargo Bikes: Cargo bikes always are collected or delivered fully assembled. Please note, cargo bikes do not qualify for free delivery.

• Can I order online and collect in store?

  Of course! You have the option of ordering any of our products online and collecting them from our store, should you so wish.

• I have purchased an eBike or eScooter from another retailer or second hand, I have a problem, can you assist?

  We only offer essential warranty work, repairs and servicing to bikes that have been bought from us at Fully Charged. This is a policy that has been put in place to not only give our customers a five-star service, but also due to the fact that we do not stock available parts to brands that we do not sell here at Fully Charged. As the UK’s premium eBike retailer, we do not sell e-scooters and cannot unfortunately be of assistance.