Image of a bike

Returning your ebike

Returns Policy

If you wish to cancel an order, you may do so provided that you exercise your right no longer than 14 days after the day on which you receive the goods.


Your right to return or cancel products does not apply to goods that are custom-built, are ordered to your specification, or that have been clearly personalised. This doesn't affect your statutory rights if goods are faulty or not as described.


To exercise the right to cancel, you must make contact with Fully Charged and notify of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel, including also your preferred contact details (phone number and email address).


You can cancel via email:, or call 0207 111 0977, or write to Fully Charged Ltd, 103/105 Brighton Road, Coulsdon, Surrey, CR52NG.


If you decide to cancel, you should return the goods to use at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.


Fully Charged reserves the right to make a refund less any costs relating to loss in value as a result of damage, mishandling, or other devaluation though use of the goods. Refunds shall be made within 14 days of receipt of the returned goods, made using the same means of payment as used for the initial order transaction.


In Store 


Contracts relating to all in-store (on-premises) purchases are final. Deposits are transferable into store credit, but are not refundable. Returns or cancellations can only be accepted for goods deemed not of satisfactory quality, or that they do not match a model seen or examined as defined by the Consumer Rights Act.

All goods should be thoroughly inspected by the customer prior to leaving the premises. Any goods having left the premises are deemed as accepted by the customer.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.