Fully Charged eBike

Expert Service & Support at our Central London Arch

Service Centre


Please note that we currently only service and repair eBikes that have been bought from Fully Charged. This is to make sure we give our customers a five star service as we continue to grow our business.

We have certified and experienced eBike technicians on hand to offer specialist support to any Fully Charged customer. Our cente, only 100 metres away from our flagship showroom in London Bridge, is equipped with the latest tools and core components so you can be confident your bike will be turned around as quickly as possible.

Please note it's a minimum labour charge of £15.

Book an Appointment
Bronze Service
£45

A PDI level service for your eBike, which includes safety check, minor adjustments only and lubrication.

  • Software update and eBike diagnostic check
  • Frame & fork inspected for alignment & damage.
  • Headset & bottom bracket checked for adjustment.
  • Wheel hubs checked for adjustment.
  • Wheels rims checked for trueness and condition.
  • Tyres checked for condition & inflated to correct pressure.
  • Gears & brakes checked & adjusted correctly.
  • Transmission Parts checked for condition & lubricated.
Silver Service
£80

All components will be cleaned, adjusted, lubricated and polished with silicone free polish. If there are any major parts that need replacing we will contact you before going ahead. The Silver Service is the recommended annual service for your eBike.

  • Software update and eBike diagnostic check
  • Frame & fork inspected for alignment & damage.
  • Headset & bottom bracket checked for adjustment.
  • Wheel hubs checked for adjustment.
  • Wheels rims checked for trueness and condition.
  • Tyres checked for condition & inflated to correct pressure.
  • Gears & brakes checked & adjusted correctly.
  • Transmission Parts checked for condition & lubricated.
  • Transmission parts removed, cleaned, checked for wear, lubricated & re-fitted.
Gold Service
£180

Your eBike is stripped to its bare frame and components are removed, overhauled and refitted, complete with any adjustments that might be required. This is recommended if your bike is in need of real TLC!

  • Software update and eBike diagnostic check
  • Bike stripped to frame/forks which are then checked for alignment and damage.
  • Headset and Bottom bracket cleaned & inspected for wear and refitted.
  • Wheel hubs bearings cleaned & checked for wear.
  • Tyres checked for condition, tyres inflated to correct pressure.
  • Wheels checked for spoke tension and trueness and rim wear.
  • Gears & brakes cleaned, checked for condition, refitted & adjusted.
  • Brake pads checked for wear.
  • Transmission cleaned, checked for wear, lubricated and re fitted.
  • Bike re assembled, fixings tightened using correct torque settings.
  • Battery, motor and all connections checked and tested.
Free Six Week Health Check
Free

When you buy a new bike from us, and you’ve been riding it for up to six weeks, we’ll give it a free health-check and make sure that everything’s running smoothly. 6 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. If the bike has been used for a longer period, the checks carried out on the bike at the free 6-week check-up are redundant.

Warranty Repair
Free of Charge

At Fully Charged we offer a two year warranty on the motor and on the bike should it not function as originally described or intended. During this time, if your bike or motor is faulty (ie it cannot be used), we will take responsibility for repairing or replacing a faulty product, as necessary. We only give loan bikes to customers with warranty repair issues and this comes with a proof of purchase.

Repair
Variable Price

A repair to a particular part varies in price. Please have a look at our price list below.

eCargo Bespoke Service
Variable Price

eCargo services will typically be more expensive than regular servicing, and cost anywhere between £120-£250 depending on the type of servicing. Please note if there is an electric fault with your motor servicing will take more than 24 hours.

Gocycle Bespoke Service
£65

Due to the uniqueness of a Gocycle and that it has its own unique motor and battery system, we ask that all Gocycle customers book their service here. Please note if there is an electric fault with your motor servicing will take more than 24 hours.

Full Workshop Menu

For a comprehensive overview of our Service Centre menu Download the full PDF document here.

Contact Our Technicians

Book an Appointment
Certified Technicians

Our eBike Technicians are fully trained and authorized to carry out servicing on all the eBike brands we supply.

Authorised Service Centre

The Fully Charged Service Centre is equipped with the latest tools to diagnose, service and repair all electric bikes.

Courtesy eBikes

If your service or repair can't be turned around in our usual quick time period, we'll lend you another eBike! Courtesy bikes are limited and available on a first come first serve basis.

Our Service Centre is certified in all major brands including: