SERVICE CENTRE
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Please note as of Thursday 26th March - Monday 12th April the Service Centre on Barnham Street is closed in order for us to relocate to our new 8,000 sq/ft location on Holyrood Street, just a stone’s throw away from our current London Bridge showroom!
We ask that our customers are patient with us during this move. There will be limited calls, no walk ins, reduced PDI’s to new eBikes and no servicing. We are still open for emergency warranty work but this is by appointment only.
We cannot wait to show you our new site!
We have certified and experienced eBike technicians on hand to offer specialist support to any Fully Charged customer. Our service centre, only 100 metres away from our flagship showroom in London Bridge, is equipped with the latest tools and core components so you can be confident your bike will be turned around as quickly as possible.
Due to the current demand, we are only able to service and repair eBikes that have been bought by Fully Charged. This is to make sure we give our customers a five star service as we continue to grow our business.
Please note it's a minimum labour charge of £15.
Bronze Service
A PDI level service for your eBike, which includes safety check, minor adjustments only and lubrication.
Price £45
Silver Service
All components will be cleaned, adjusted, lubricated and polished with silicone free polish. If there are any major parts that need replacing we will contact you before going ahead. The Silver Service is the recommended annual service for your eBike.
Price £80
Golden Service
Your eBike is stripped to its bare frame and components are removed, overhauled and refitted, complete with any adjustments that might be required. This is recommended if your bike is in need of real TLC!
Price £180
Gocycle Bespoke Service
Due to the uniqueness of a Gocycle and that it has its own unique motor and battery system, we ask that all Gocycle customers book their service here. Please note if there is an electric fault with your motor servicing will take more than 24 hours.
Price £65
eCargo Bespoke Service
eCargo services will typically be more expensive than regular servicing, and cost anywhere between £120-£250 depending on the type of servicing. Please note if there is an electric fault with your motor servicing will take more than 24 hours.
Price Variable
Free Six Week Health Check
When you buy a new bike from us, and you’ve been riding it for up to six weeks, we’ll give it a free health-check and make sure that everything’s running smoothly. 6 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. If the bike has been used for a longer period, the checks carried out on the bike at the free 6-week check-up are redundant.
Price Free
Warranty Repair
At Fully Charged we offer a two year warranty on the motor and on the bike should it not function as originally described or intended. During this time, if your bike or motor is faulty (ie it cannot be used), we will take responsibility for repairing or replacing a faulty product, as necessary. We only give loan bikes to customers with warranty repair issues and this comes with a proof of purchase.
Price Free
Repair
A repair to a particular part varies in price. Please have a look at our price list below.
Price Variable
Our Service Centre is certified in all major brands including:
