Delivery and Aftercare
As a dedicated eBike specific retailer and one of the first in the country, we pride ourselves on offering the best service and support in the industry.
It's not just the sales advice offered by our experienced, knowledgeable staff, but once we have guided you through the buying process and helped select the bike for you, we want to ensure that your experience remains as hassle-free as possible, whether you buy in-store or online.
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For the complete Fully Charged experience we would recommend visiting our flagship store in Bermondsey Street, London (a short walk from London Bridge station). We have a large selection of electric bikes from leading manufacturers in stock and available for test ride and purchase – and a coffee shop in the building too!
All eBikes purchased online are assembled and checked by our skilled mechanics, before being re-boxed and dispatched to you so that you can be confident that your first experience will be a great one. The handlebars will require straightening and tightening and the pedals will need assembling. An instructional video call can be arranged if required.
The Fully Charged Promise
We have a dedicated eBike service centre with experienced technicians that offer expert tech support on all brands we stock. If your bike requires warranty work, everything is carried out in the service centre & if your bike can’t be fixed within 48 hours, we’ll lend you another bike until yours is ready.
Please note we don't offer breakdown cover, so wherever you are in the world it's your responsibility to get the bike back to Fully Charged should you need warranty work. Although some manufacturers including Bosch have a worldwide network that can carry out any warranty work wherever you are
All new eBike’s sold by Fully Charged have a 2-year warranty on the electrics and 5 years at least on the frame, we also offer a free 6 week health check on all bikes sold.
For those outside the UK, we offer express international shipping. Please contact us before making your purchase for a shipping quotation. Purchases made online will be offered a standard shipping rate, but due to the complexity of shipping routes and the shape and sizes of bikes shipped, these are subject to change. Please note that we reserve the right to adjust shipping charges and we will contact you in the event of any change.
If you are purchase internationally and the bike manufacturer does not have a warranty network in your country, you have to organize and fund the return of your bike to Fully Charged. Alternatively, we can send out parts to you and offer skype calls to experienced bike mechanics at our normal work shop rates.