SERVICE CENTRE

eCargo services will typically be more expensive than regular servicing, and cost anywhere between £120-£250 depending on the type of servicing. Please note if there is an electric fault with your motor servicing will take more than 24 hours.

When you buy a new bike from us, and you’ve been riding it for up to six weeks, we’ll give it a free health-check and make sure that everything’s running smoothly. 6 weeks of use on a bike is a ‘bedding in’ period. This is to allow for things to settle and ensure that the bike functions correctly. If the bike has been used for a longer period, the checks carried out on the bike at the free 6-week check-up are redundant. Please allow 1 hour for a health check.

At Fully Charged we offer a two year warranty on the motor and on the bike should it not function as originally described or intended. During this time, if your bike or motor is faulty (ie it cannot be used), we will take responsibility for repairing or replacing a faulty product, as necessary. We only give loan bikes to customers with warranty repair issues and this comes with a proof of purchase.

A repair to a particular part varies in price. Please have a look at our price list below.

Due to the uniqueness of a Gocycle and that it has its own unique motor and battery system, we ask that all Gocycle customers book their service here. Please note if there is an electric fault with your motor servicing will take more than 24 hours.